Our Estimator will call you and set up a time for our site visit to ensure no one will be in the yard. We ask that you open any necessary gates or doors before we show up, so that we don't need to physically touch anything on your property. The estimator will inspect the trees on the property, and then call you to discuss the options per tree through a closed window. Once the job is scheduled, we'll repeat the same process for the cutting team. Sounds kind of complicated, but....it's not. Finally, during this time we are only accepting payment via E-Transfers and Credit Card. More details on this process are included prior to our Estimator arriving.
The founders of Oak, Ash and Thorn all met while serving in the Canadian Forces, and served together for more than 10 years. In that time, we faced our share of difficult and stressful situations - and we learned to manage them through planning and training. We integrate safety into every part of our business, from clothing, reflective vehicle decals, job process planning, work procedures, emergency preparedness, advanced first aid training....and rehearsals! Practice makes perfect - so we regularly practice our Emergency Response Plan with every team member to ensure maximum team safety and preparedness. The Safety Program we created has also passed the Provincial Construction Safety Association Audit. Proudly, our Program is in use by a number of small businesses that do high risk work, and wanted 'safety done efficiently'. Solutions that work.
Well every tree service has their own process, but they all follow a similar pattern. You contact us and we talk about what it is you're after. We then get some information from you and set up a site visit - so we can review the project and potential hazards. We then email you a detailed estimate breaking down each cost by line item. Once you approve the estimate, we schedule a date that works for everyone and get to work. When it's all cut and cleaned up, we'll email you an invoice.
Prices for tree care vary greatly, but the general rule of 'You get what you pay for' is as true in tree care as in anything else. We strongly suggest you compare the value each tree service offers, in stead of price, when comparing estimates.
We accept a variety of payment options, to make things as convenient as possible. Accepted payment methods include: E-Transfer and Credit Card Only (COVID Procedures).
We try to be as green as possible with all of our operations, which includes responsible management of by-products. Logs are shared with the community for use as firewood, and wood chips are donated to community gardens or local garden centers.
We try and meet the needs of all of our clients as best we can. We'll always ask for an Urgency and Deadline during the estimating process, to help with scheduling the job. We take a realistic approach, trying to maximize efficiency while keeping our service times as short as possible.
Yes, in so many ways. But most importantly for you, we're covered by $2 million liability, complete coverage for our employees through WCB and our vehicles are covered via our Commercial Policy above the MPI requirements. We've never had to use it, but it's there.
Short answer, no. Many of our clients don't want to take time out of their schedules just to watch a tree be serviced. Our work-sites are very noisy and extremely dangerous - for safety reasons we can't allow spectators to be near the trees we are working on.
Safety is everyone's responsibility. We do our part to reduce the risks of our work by wearing PPE (helmets, ear protection, safety glasses, hi vis, radios, etc) and training together. We ask that you stay inside during the project, and watch from the windows. If you do need to come outside, please immediately notify the nearest team member who will direct you along the safest and fastest path through the work site.
We officially opened on the 1st of February, 2016. The initial team were all actively serving Canadian Forces Reservists, and had a variety of unique skills - especially with ropes and dangerous work. With this small team we focused on delivering exceptional customer service, while doing what we loved and never looked back.
Learn more about Tree Removal, Pruning, Stump Grinding and more.